Contact us.
We’re here to help.
Whether you’re interested in taking out a loan, just have some general questions or need help with your current account, our friendly loan consultants are here to help.
Get In Touch With Us.
Contact us directly about a personal loan on 1300 727 431 or request a call back and one of our friendly personal loan consultants will phone you.
Your Personal File Manager
If you wish to speak with your personal file manager, or access or correct your personal information supplied during the application process, please contact your customer relationship manager on 1300 727 431 or email customerservice@rapidloans.com.au
Disputes & Hardship – We Listen To Our Customers
If you find yourself facing difficulty in meeting repayments as a result of some form of hardship, please contact Rapid Loans on 1300 727 431 or email customerservice@rapidloans.com.au.
If, for any reason, you have a complaint or dispute regarding your loan application or the loan itself, please contact Rapid Loans’ Internal Dispute Resolution (IDR) Manager to lodge your concerns.
Our Disputes Manager, in accordance with Rapid Loans’ Dispute Resolution Procedure, will consider your concerns, and report back to you as soon as possible (usually within 24 hours).
External Disputes Resolution
If an issue has not been resolved to your satisfaction through our Internal Disputes Resolution process, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Contact Us
Phone:
Email:
customerservice@rapidloans.com.au
Address:
1924 Gold Coast Highway,
Miami, QLD, 4220
Postal Address:
Rapid Loans Pty Ltd, PO Box 429,
Miami, QLD, 4220
Frequent Questions
Find the answers you are looking for by browsing through a number of questions we get asked a lot.
What loan terms do you offer?
Our loan terms vary from 18 to 60 months with loans ranging from $2,001 up to $40,000. This will depend on the product, loan amount and other factors.
What do I need to apply for a loan?
Getting your documentation ready to support your application for a loan is not hard but there are three basic things we need to know:
– Your identity
– Your financial circumstances
– Your lifestyle
Do you offer fixed interest rates?
Yes, personal and car loans from Rapid Loans have a fixed interest rate outlined in your contract. This will vary depending on a number of factors such as borrower profile, loan product and principal amount.
Do you charge early repayment fees?
No, Rapid Loans does not charge any fees for early pay outs or additional repayments on top of the normal repayment schedule.
Will funds be available on the same day?
We always aim to be as quick as possible with transferring funds to successful applicants. Depending on the time and day of the successful application, the funds may be available in the client’s bank account the same day or the next business day.