1924 Gold Coast Highway,
Miami QLD 4227
PO Box 429, Miami, Queensland, 4220
If you find yourself facing difficulty in meeting repayments as a result of some form of hardship, please contact Rapid Loans on
1300 660 531 | hardship@rapidloans.com.au
You can also visit or dedicated Financial Hardship page for more information.
If, for any reason, you have a complaint or dispute regarding your loan, you can use our free Internal Dispute Resolution (IDR) service by emailing IDR@rapidloans.com.au informing us of your concerns. Alternatively, you can call 1300 660 531 and advise one of our staff that you wish to make a complaint or lodge a complaint via the complaints form on our website. We will send you an email acknowledging receipt of your complaint within 1 business day or as soon as practicable.
You can find more information on our dedicated Complaints page.
If you are not satisfied with the outcome of the IDR process, you may contact the Australian Financial Complaints Authority (the AFCA scheme), get legal advice, or apply to a Court. The AFCA Scheme is a free service established to provide you with an independent mechanism to resolve specific complaints that you are unable to resolve directly with us. The AFCA scheme can be contacted at the below details.
www.afca.org.au | info@afca.org.au | 1800 931 678
Or, by post at Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.
In the first instance, please maintain contact with our IDR team:
If you wish to speak with your personal file manager, or access or correct your personal information supplied during the application process, please contact your customer relationship manager on
If you are unable to meet your current loan obligations due to illness, unemployment or other reasonable cause, please complete the following form. If you are unable to complete this form online, please call our team on 1300 660 531 and they will complete this over the phone with you.
Once submitted, our dedicated team will be in touch as soon as possible.