We’re here to help.
Whether you’re interested in taking out a loan, just have some general questions or need help with your current account, our friendly loan consultants are here to help.
Get In Touch With Us.
Contact us directly about a personal loan on 1300 727 431 or request a call back and one of our friendly personal loan consultants will phone you.
Your Personal File Manager
If you wish to speak with your personal file manager, or access or correct your personal information supplied during the application process, please contact your customer relationship manager on 1300 727 431 or email email@example.com
Disputes & Hardship – We Listen To Our Customers
If you find yourself facing difficulty in meeting repayments as a result of some form of hardship, please contact Rapid Loans on 1300 727 431 or email firstname.lastname@example.org.
If, for any reason, you have a complaint or dispute regarding your loan application or the loan itself, please contact Rapid Loans’ Internal Dispute Resolution (IDR) Manager to lodge your concerns.
Our Disputes Manager, in accordance with Rapid Loans’ Dispute Resolution Procedure, will consider your concerns, and report back to you as soon as possible (usually within 24 hours).
External Disputes Resolution
If an issue has not been resolved to your satisfaction through our Internal Disputes Resolution process, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
1924 Gold Coast Highway,
Miami, QLD, 4220
Rapid Loans Pty Ltd, PO Box 429,
Miami, QLD, 4220
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