We’re here to help

If you find yourself facing difficulty in meeting repayments as a result of some form of hardship, please contact Rapid Loans on

1300 727 431 | customerservice@rapidloans.com.au

If, for any reason, you have a complaint or dispute regarding your loan, please contact Rapid Loans’ Internal Dispute Resolution (IDR) team by emailing idr@rapidloans.com.au to lodge your concerns. Our Disputes Manager, in accordance with Rapid Loans’ Dispute Resolution Procedure, will consider your concerns, and report back to you as soon as possible (usually within 24 hours).

If an issue has not been resolved to your satisfaction through our Internal Disputes Resolution process, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

www.afca.org.au | info@afca.org.au | 1800 931 678

Or, write to us at Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.

If you wish to speak with your personal file manager, or access or correct your personal information supplied during the application process, please contact your customer relationship manager on

1300 727 431 | customerservice@rapidloans.com.au

If you are unable to meet your current loan obligations due to illness, unemployment or other reasonable cause, please complete the following form and send to hardship@rapidloans.com.au.

Once submitted, our dedicated team will be in touch as soon as possible.